Welcome and integration of immigrants

As a newcomer in Quebec, you may be a little confused upon your arrival. You may have lost your bearings and find it difficult to understand how things work in your host country. It is even more difficult for those of you who cannot speak French.

Welcome and integration of immigrants

As a newcomer in Quebec, you may be a little confused upon your arrival. You may have lost your bearings and find it difficult to understand how things work in your host country. It is even more difficult for those of you who cannot speak French.

An integration counsellor will welcome you and accompany you throughout the process of obtaining important documents.

If you can speak French, you can attend the Première démarche d’installation (PDI) and Objectif Intégration (OI) information sessions to know more about values and ways of doing things in Quebec. We can also help you in your search for accommodation or if you need psychosocial support. Those on low income are eligible for our food bank. We can also help you complete your tax return.

Première démarche d’installation (PDI)

The Première démarche d’installation session is intended for newcomers who have sufficient knowledge of French.

The session is free but registration is mandatory.How to register:

  • Upon your arrival at the airport of Montreal with immigration officers
  • By calling at 514 856-3511 or visiting CACI at 12047, Laurentian Boulevard, Montreal, H4K 1M8

Session content:

The session gives important information and documentation about the required administrative formalities to obtain important documents such as:

  • Health insurance card
  • Permanent resident card
  • Social insurance card
  • Driving license
  • Information on the permanent resident status
  • Housing search process and references points in Montréal
  • Child care services and schools
  • Credit and financial supports
  • Common values of the host society
  • Community organization support services for settling and integrating, etc.

Objectif Intégration (OI)

The Objectif Intégration session is intended for Francophone newcomers. This free 24-hour session which spreads over 5 days can be attended by French-speaking newcomers from the very first weeks of their arrival. However, registration is mandatory.

About the session

  • It is the continuation of the Premières démarches d’Installation (PDI) session.
  • It provides useful information about the host society, the labor market and companies’ values in Quebec

Content:

  • Vivre ensemble au Québec – Living Environment and Values
  • Major cultural orientations of Quebec society
  • Career Objective and Skills
  • Resume, cover letter and networking
  • Job search and interview
  • Daily life at work
  • Legal framework of the world of work
  • Settling in, taking action

Other information sessions

Other information sessions are offered free of charge about various topics such as:

  • Tenants’ rights and responsibilities
  • Director of youth protection (DYP)
  • Community police
  • Inheritance taxes
  • Labor standards and workplace equity
  • Health system
  • And more

Stay tuned for dates and details of the next information sessions and remember to register!

Administrative procedures

CACI can help you obtain important documents such as:

  • Sponsorship requests
  • Application for the permanent residence card and the Health insurance card
  • GST/HST credit and Solidarity tax credit applications
  • Canada child benefit application
  • Application for child assistance payments
  • Application for admission to full-time French courses
  • Documentation concerning information sessions about life and employment in the regions of Quebec

Affirmation services

CACI’s commissioners for oaths are approved by the Ministry of Justice of Quebec to swear you in before testifying or signing documents to give them a more official aspect, and make your testimony more credible.

  • Letter of consent
  • Certificate of accommodation
  • Invitation letter
  • Proof of residence
  • Any other relevant document

Rate: from $2.50 to $5 per document

This free-of-charge service is intended for newcomers who have difficulties finding a suitable housing in Montreal.

Types of problems faced:

  • High rental costs for apartments or houses
  • Poorly maintained and unsanitary housing
  • Discrimination from landlords in the selection process of tenants
  • Pressure to leave the apartment

Services offered:

  • Information about tenants’ rights and obligation
  • Information about the drafting of the lease
  • Information about legal remedies
  • Mediation between owners and tenants
  • Awareness work with homeowners
  • Temporary accommodation in cases of emergencies

Maison CACI

The Maison CACI Integration through housing project was carried out in partnership with the SHDM (Société d’habitation et de développement de Montréal).

Its objective is to provide decent and affordable housing to low-income families.

Maison CACI I was opened in June 2010 at 2190, rue De Salaberry, and has 29 dwelling units. Located at 10350, place de l’Acadie, Maison CACI II has 89 dwelling units.

Maison CACI I and II are not just places of residence. They are living environments where concrete actions favor the integration and the intercultural and social merger of residents.

The residents of Maison CACI can benefit from the following services:

  • Assistance to solve neighborhood or technical issues
  • Assistance with administrative procedures
  • Information sessions about topics such as: tenants’ rights and responsibilities, safety and prevention, recycling, others
  • French and English courses
  • Day camp
  • Help with homework
  • Events

Maison CACI benefits from the technical expertise of ROMEL (Regroupement des organismes du Montréal ethnique pour le logement).

The income tax return service is intended for low-income permanent residents and Canadian citizens of Greater Montreal. Newcomers have priority.

This service is available from February to April. Permanent residents and Canadian citizens with low income can benefit from this service for only $5.

Required documents:

  • Income tax form
  • Statements such as social assistance, employment, allowance and student statements
  • Receipts such as fees of daycare, school, dentist, orthopedist, medicine
  • Evidence of immigration (permanent resident card, confirmation of permanent residence, Canadian citizenship card)
  • Social insurance card

Our volunteers are trained by the Canada Revenue Agency and Revenu Québec.

Immigration is to live a radical change, to adapt to a new culture, to rebuild a life in an adopted country. The process of adaptation and integration into a new company can take several years. Immigration implies going through drastic changes in order to adapt to a new culture and build a new life in a different country. These changes may impact your well-being, as well as your family and married life.

If you feel down and discouraged, our social workers can help you go through difficult times. They will listen to you attentively, guide you and offer you moral support. They may refer you to a specialist if applicable. All personal information is kept strictly confidential.

This service is available to families with low income on Fridays every second week. For as little as $3, recipients receive vegetables, meat, dairy products, canned food, cookies and more.

Remember to bring a bag!

Would you like to meet one of our advisers?

Services offered by our organization

How can we help you?

French courses

I want to learn French or improve my knowledge.

Employment assistance

I'm looking for a job.

Integration objective

I want to know more about Quebec's values.

French courses

I want to learn French or improve my knowledge.

Employment assistance

I'm looking for a job.

Integration objective

I want to know more about Quebec's values.

English courses

I want to learn English or improve my skills.

Welcome and integration of immigrants

I need help with my paperwork.

Installation and practical life

I'm looking for housing, daycare or food aid.

Training relevant to immigrants

I want to update my skills.

Seniors and Caregivers of seniors

I'm looking for support for seniors.

Community Life

I want to discover Quebec culture and make friends.

English courses

I want to learn English or improve my skills.

Welcome and integration of immigrants

I need help with my paperwork.

Installation and practical life

I'm looking for housing, daycare or food aid.

Training relevant to immigrants

I want to update my skills.

Seniors and Caregivers of seniors

I'm looking for support for seniors.

Community Life

I want to discover Quebec culture and make friends.

Information

We are open and we offer you all our services face-to-face in the maximum conditions of health and safety.

Come see us, it will be our pleasure to help you!